Returns Centre | 退货中心
Returns & exchanges, handled by the Eurora team. / Eurora 退货与换货服务。
Start a request / 发起申请
Request a return or exchange by email / 邮件申请退货或换货
This opens your email app. Your request is submitted only after you send the email. This centre is reviewed manually; it does not automatically approve returns, issue labels or send refunds.
点击后打开邮件软件，发送邮件后才完成申请。本中心由人工处理，不会自动批准退货、生成运单或退款。
What to include / 需要提供
- Order number and the email used at checkout / 订单号及下单邮箱
- Item, colour, size and quantity / 商品、颜色、尺寸及数量
- Return or exchange; preferred replacement if applicable / 退货或换货，以及希望更换的款式
- Photos if damaged, defective or incorrect / 如有损坏、缺陷或错发，请附照片
No reason is required to exercise an applicable statutory withdrawal right. / 依法行使无理由撤回权无需说明原因。
What happens next / 后续流程
- We review your request and send the applicable return address and instructions. / 我们核对申请，提供适用的退回地址和说明。
- For EU returns, contact us about a prepaid label and any applicable direct postage cost. International returns generally use your own tracked carrier. / 欧盟退货可联系安排预付运费标签及适用的直接运费；其他国际退货通常由顾客自行安排可追踪物流。
- Return the goods, keep proof of posting and email the tracking number. / 寄回商品，保留寄送证明并邮件提供追踪号码。
- We inspect and process the applicable refund or exchange, subject to your statutory rights. / 我们检查退件并依法处理退款或换货。
Do not send returns to a dispatch warehouse without checking the return address. A timely statutory withdrawal notice does not depend on our approval. / 请先确认退回地址，不要直接寄至发货仓库。及时提交的法定撤回通知无需等待我们批准才生效。
Read the return policy / 阅读退货政策
Need help? / 需要帮助？ ruimingao95@gmail.com